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IMPORTANT NOTE: The following steps are to restart services that have been disconnected due to non-payment or a delinquent account:

Step One: Making a payment to restart service is the first step in getting services reconnected. 
  • Paying the wrong amount will delay reconnection of services.
  • A fee of $129.00 will be included in the total bill to restart service.
  • A new deposit will be required if there is currently no deposit on the account.
Step Two: After a payment has been made contacting a Customer Service Representative is required. 
  • Payments and a notification call made prior to 2 p.m., on the day your services were turned off, will be restored the same day.
  • Payments and a notification call made after 2 p.m., on the day your services were turned off, will be restored the next business day (Monday - Friday).
Both full payments and partial payments made after services have been disconnected, customers must contact the main office to have service reconnected. 

Notification phone calls are required and necessary.

West Pasco (727) 847-8131 • Central Pasco (813) 235-6012 • East Pasco (352) 521-4285 

Utilities Customer Service Representatives are available by phone, Monday - Friday, 8 a.m. - 5 p.m.

Please include leading zeroes (For example-Customer Number-00123456 and Account Number-0012345)

Customer #:
Account #:
 
  Note: When you click the "Go" button, you will be redirected to a third party website in order to process your payment. Where you can click the "Close" or "Cancel" button in the page after you have made the payment or whenever you want to return to this page, and please do not close that window by click the "X" button at the top right corner.
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