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Utilities Customer Information & Services

Sandra E. Anderson, MPA

Customer Service Administrator


Locations
New Port Richey

7536 State St. Suite 118
New Port Richey, FL 34654
Dade City

14236 Sixth Street (1st Floor)
Dade City, FL 33523
Land O' Lakes

19420 Central Blvd.
Land O' Lakes, FL 34637
(727) 847-8131 (352) 521-4285 (813) 235-6012
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 Additional Contact Options

After Hours Emergencies: (727) 847-8144

Website: PascoCountyUtilities.com

 

Customer Information & Services - Office Hours

East Pasco - Dade City

West Pasco - New Port Richey

Central Pasco - Land O' Lakes
Only Walk-up Services:
Monday - Friday:
8:30 a.m. - 4 p.m.
Only Drive-through Services:
Monday - Friday:
8:30 a.m. - 4 p.m.            

Only Drive-through Services:
Monday - Friday:
8:30 a.m. - 4 p.m.



Important Customer Service Reminder

Effective Friday, March 20, at 4 p.m. and until further notice, the Land O’ Lakes and New Port Richey Customer Service Centers will be closed to customers and the general public to protect the health and safety, of customers and staff..  Drive-through services will remain open at both locations from 8:30 a.m. to 4 p.m., where a member of the PCU Team can support customers and receive any necessary paperwork. The Dade City location will remain open from 8:30 a.m. to 4 p.m.
What are the alternative options?

  • Opening a New AccountClosing an Account, or Reconnecting Services may be done online, via mail, drive-through, drop box, and phone at 727-847-8131.
  • Bill Payments may be made online, via mail, drive-through, drop box and the Pay-by-Phone feature by dialing 844-450-3704.
  • Billing Adjustment Paperwork may be submitted online, via mail, drive-through, and drop box.
  • Appointments will be held on a case-by-case basis for any customer that cannot be serviced by any of the alternate methods provided.
  • Call Center Support: PCU Team Members are available at 727-847-8131 from 8 a.m. to 5 p.m.
  • Deposit Drop Box: The locations listed below have a drop box that is available 24/7 to securely place payments, billing adjustment paperwork, applications for service, builder applications and any pertinent paperwork. Paperwork must be in an envelope and fully completed with the customer name, account numbers, and any details need to complete a request.
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